Library of resources and curriculum
Developed a library of resources that enables easy discovery for time-constrained school staff and provides implementation supports when users need it
Skills used
Virtual card sorting
Workshop facilitation
Moderated interviews
Usability testing
Wireframing
Prototyping
Interaction Design
Overview
TRAILS is an organization that focuses on increasing access to mental health services for k-12 students. We train and equip school staff with the necessary skills and resources to support their students' mental health.
Problem
School staff often are in need of implementation support with our programming. The process prior to launch was to reach out to a dedicated TRAILS staff member, which forced school staff to reach out and wait for a response.
Solution
Looking through common implementation support we provide, we pivoted to providing alongside the resource on the platform. This increases accessibility of our materials and reduces the amount of assistance staff are having to provide.
Team
1 product designer (me!)
1 design engineer
1 product manager
3 engineers
2 clinicians
Timeline
9 months
Process
Early concepting with internal implementation scientists to uncover necessary supports
Concept testing with rough wireframes to confirm supports
Refinements
Card sorting exercise to uncover IA of resource organization
Considerations for ways we want users to find resources, testing
Visual design, co-created thumbnails with design engineer, who is also an illustrator
LAUNCH!
What comes next