Modular learning platform
Designed and launched a learning platform that equips school staff with the necessary CBT skills to support their students' mental health
Skills used
Generative research
Workshop facilitation
Moderated interviews
Usability testing
Wireframing
Prototyping
Interaction Design
Overview
TRAILS is an organization that focuses on increasing access to mental health services for k-12 students. We train and equip school staff with the necessary skills and resources to support their students' mental health.
Problem
Participants struggled to stay engaged during our 2-hour live trainings, resulting in a lack of confidence using the concepts with their students. Additionally organizing the full staff availability for these trainings meant some people waited months or missed out entirely on training.
Solution
A platform that supports the program's pivot from live Zoom trainings to bite-sized modular learning accessible on the platform in addition to curated role-specific pathways for every adult in a school. This reduces both internal staff burden and allows users to have a more tailored, relevant experience.
Team
1 product designer (me!)
1 design engineer
1 product manager
3 engineers
2 clinicians
Timeline
9 months
Process
Generative research for each user type in the school to better understand school realities
Early concepting through cross-departmental brainstorm sessions
Concept testing with users unfamiliar with our program offerings
Concept refinements to land on building blocks of product
Testing out flows
Additional feature sets deemed worthy through continuous research
Final visual design touch in collaboration with graphic designer
LAUNCH!
What comes next
Analytics tracking and refinements through PostHog
Diary study that coincides with launch to understand first reactions and adoption of product